Service Center

Centro de Servicios

We support your business through an optimal management of information technology.

» Single point of contact for your user requests, incidents and problems.
» Request fulfilment and incident management.
» Service measurement and reporting and workload management.
» Operational costs reduction and improving usage of available resources.
» New business opportunities.

» Centralization of information management processes.
» Proactive service support.
» Indicators and metrics to support informed decision making.

Let us handle your technology processes and increase your focus on the strategic issues of your business.

Getecsa's Service Center is intended to function as the neural center of your company service support processes. We manage your relationship with customers and users, keeping them timely informed about all the processes they are involved with or interested in.

Our team of highly skilled and competent professionals is constantly being trained on international standards and guidelines.

Our service management and operation is governed by the Getecsa’s Service Delivery Methodology (MESG, by its Spanish acronym), which is based on the international quality model CMMI for Services and on ITIL® best practices.

We pride ourselves on offering a friendly and affordable service. Our Service Center experts are highly trained to provide first, second and third level support according to the needs and budgets from our business partners

We are actually providing the following services:

  • Certification of International Roaming Operators.
  • Technology infrastructure Capacity Management.
  • IT security.
  • Application support.
  • Service and customer comprehensive management.

We are Oracle Partner